We don't replace your stack. We feed it.
Every captured lead, support topic, and conversation signal fires to any webhook URL you configure. Your CRM, helpdesk, email tool, and analytics pipeline take it from there — no migration, no re-platforming, no replacement.
Bring your own webhook URL. We do the rest.
Add a webhook URL in the dashboard
Paste the destination URL your provider gives you (HubSpot workflow trigger, Zendesk webhook target, Zapier Catch Hook, etc.). Choose which events you want delivered.
ChatCast posts a structured payload
Every matching event fires a signed JSON POST. Standard fields (event_type, conversation_id, store_id) plus event-specific data (captured fields, transcript, intent labels).
Your provider takes it from there
Map the payload into your CRM contact fields, your helpdesk ticket template, your email flow, your warehouse table — whatever your tool natively supports.
{
"event_type": "lead.captured",
"event_id": "evt_2k4j1f9d7",
"store_id": "store_xRY8a",
"conversation_id": "conv_p3v9c4n2",
"occurred_at": "2026-04-13T09:14:22Z",
"data": {
"email": "buyer@example.com",
"captured_fields": { "first_name": "Maya", "company": "Northwind" },
"intent": "high_purchase_intent",
"products_viewed": ["sku_984", "sku_1027"],
"transcript_url": "https://api.chatcast.io/conversations/conv_p3v9c4n2"
}
}CRM
Push qualified leads into the same pipeline your sales team already works. Conversation context, captured fields, and intent signals come along.
- Lead captured (with email + conversation transcript)
- Account qualified (BANT-style intent signals)
- Cart intent crossed threshold
HubSpot
Workflow webhook trigger or Operations Hub custom action
Salesforce
Platform Events or Flow with HTTP callout
Attio
Automation with webhook step
Pipedrive
Webhooks API
Helpdesk
Route support questions ChatCast couldn't fully resolve into a ticket — with the full conversation as context. Your agents pick up where the AI left off.
- Escalation requested (shopper asked for human)
- Unanswered question logged
- Negative sentiment detected
Zendesk
Webhooks (formerly Targets) → ticket create
Intercom
Workflow with custom action / outbound webhook
Gorgias
HTTP integration for ticket creation
Front
Rule with webhook step
Help Scout
Custom apps with webhook input
Email & Marketing
Sync abandoned-cart signals, high-intent product views, and conversation tags into your email tool. Trigger flows from real shopper behavior, not just pageviews.
- Cart abandoned mid-conversation
- Product viewed > 30s with question asked
- Discount code requested but not used
Klaviyo
Flows with webhook trigger
Mailchimp
Customer Journeys with webhook step
Customer.io
Native webhook ingestion
Brevo
Webhooks for transactional events
Analytics & Data
Stream every conversation event to your warehouse or BI stack. Build the dashboards your team actually wants — without waiting for a vendor roadmap.
- Every conversation turn (with intent classification)
- Tool call telemetry (search, FAQ, recommendation)
- Conversion funnel events
Snowflake / BigQuery
Via Hightouch, Census, or your own ingest worker
Segment
HTTP source ingestion
Amplitude
HTTP API ingestion
PostHog
Capture API
Automation
If your tool isn't here, glue it together with an automation platform. ChatCast fires the event; your platform fans it out to anything.
- Any event from ChatCast — lead, support, intent, conversion
Zapier
Webhooks by Zapier — Catch Hook
Make
Custom webhook scenario trigger
n8n
Webhook node — open-source, self-hostable
Pipedream
HTTP source
Don't see your tool? It probably already works.
ChatCast posts a standard JSON payload to any HTTPS endpoint. If your tool accepts incoming webhooks — directly or through Zapier, Make, or n8n — you can wire ChatCast in.