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12 min readFebruary 12, 2025Strategy

The Platform Shift to Agentic Commerce: Why Early Adopters Win Everything

By Andrew Shaw

History doesn't repeat, but it rhymes. Every major platform shift in ecommerce follows the same pattern: early adopters capture disproportionate value, laggards scramble to catch up, and the companies that move decisively during the transition period define the next decade of commerce.

We're in that transition period right now. And the brands that recognize it will reap extraordinary returns.

The Pattern: How Platform Shifts Actually Work

Before we discuss where we're heading, let's examine where we've been. Every significant ecommerce platform shift follows a predictable arc:

Phase 1: Emergence (1-2 years)

  • New technology or channel appears
  • Skeptics dismiss it as hype or niche
  • Early adopters experiment quietly
  • Success metrics start showing unusual patterns
  • Most brands watch and wait

Phase 2: Acceleration (2-3 years)

  • Growth becomes undeniable
  • First-mover advantages become visible
  • Competition remains limited
  • Infrastructure and best practices develop
  • Smart brands rush to establish presence

Phase 3: Maturation (3-5 years)

  • Channel becomes standard expectation
  • Competition intensifies dramatically
  • Costs rise as demand increases
  • Early movers have entrenched positions
  • Late movers struggle with acquisition costs

Phase 4: Saturation (5+ years)

  • Channel is table stakes, not differentiator
  • Optimization replaces experimentation
  • Winners are established
  • New entrants face mature, expensive competition

Critical insight: The disproportionate returns happen in Phase 2. That's when the channel is proven but not yet competitive. When traffic is growing fast but costs are still low. When you can establish market position before everyone else figures it out.

Lessons from Web-to-Mobile (2010-2015)

The shift from desktop to mobile commerce provides the clearest parallel to what's happening now.

The Timeline:

  • 2010: Smartphones exist, but mobile shopping is clunky. Most brands have desktop-only sites. Mobile traffic is <15% of total.

  • 2012: Mobile traffic crosses 30%. Early adopters like ASOS and Zappos launch dedicated mobile apps. Most brands still treating mobile as secondary.

  • 2015: Mobile traffic hits 50%. Mobile-first becomes imperative. Brands without mobile optimization are losing dramatic market share.

  • 2020: Mobile is 60%+ of ecommerce. Having a mobile-optimized site is no longer a competitive advantage—it's the minimum requirement.

The Winners: Brands that invested in mobile between 2010-2013 captured enormous value. They learned mobile consumer behavior when competition was limited. They optimized when traffic was growing but costs were low. They established app bases and mobile-first experiences before it became expected.

The Losers: Brands that waited until 2015+ faced:

  • Established mobile competitors with superior experiences
  • Higher customer acquisition costs in mature mobile channels
  • Catching up rather than leading
  • Missing years of mobile shopping data and learnings

Key Metric: Mobile commerce reached $2.2 trillion in 2023, representing 60% of total ecommerce. The brands that captured mobile customers early own those relationships now.

Lessons from Social Commerce (2018-2023)

Social commerce's trajectory offers even more recent lessons.

The Timeline:

  • 2018: Instagram launches shoppable posts. Most brands skeptical—"social is for awareness, not transactions."

  • 2020: Pandemic accelerates social commerce adoption. Early adopters see explosive growth. Facebook launches Shops. TikTok emerges as commerce channel.

  • 2022: Social commerce clearly viable. Brands rush to establish presence. Competition increases, costs rise.

  • 2025: Social commerce standard. Not investing in social shopping is leaving money on the table, but early-mover advantages are captured.

The Winners: Brands that invested in social commerce in 2019-2020 saw significant competitive advantages through lower acquisition costs and established influencer relationships.

The Losers: Traditional brands that dismissed social commerce as "for young people" or "not serious" found themselves:

  • Competing for attention in saturated markets
  • Paying premium rates for influencer partnerships
  • Playing catch-up in content creation and community building
  • Unable to match engagement rates of established players

Key Metric: Social commerce is projected to reach $8.5 trillion globally by 2030. Early adopters captured the low-cost growth phase. Late entrants face mature competition.

The Emerging Pattern: Agentic Commerce (2024-2029)

We're now in the early phase of the next major shift: from human-initiated search to AI agent-facilitated discovery and purchase.

Where We Are (2025):

Adobe Analytics data shows AI-sourced traffic to retail sites increased 1,200% between July 2024 and February 2025 (a seven-month period), with the channel doubling every two months since September 2024. During the 2024 holiday season specifically, traffic from AI sources grew 1,300% year-over-year, with Cyber Monday seeing 1,950% YoY growth.

Capgemini's January 2025 research across 12 countries found that 58% of consumers globally now use AI tools for product recommendations—up from 25% in 2023. Pew Research documents that 34% of US adults have used ChatGPT.

Perplexity launched "Buy with Pro" in November 2024, and most brands remain optimized only for traditional search. This shift is making AI agents the new Google for product discovery, fundamentally changing how consumers find and evaluate products.

This is Phase 2. The channel is proven, growing explosively, but not yet competitive. This is the window.

What History Tells Us Will Happen:

2025-2026: AI shopping becomes standard consumer behavior. Brands with conversational infrastructure capture disproportionate traffic. Competition remains limited. Customer acquisition costs stay low.

2027-2028: AI shopping is mainstream. Brands rush to establish conversational presence. Costs rise. Infrastructure becomes table stakes. Early movers have entrenched positions.

2029-2030: AI shopping is expected, not novel. Conversational UI is minimum requirement. Late movers struggle with established competition and mature channel costs.

The Pattern Holds: Just like mobile, just like social, the brands that move decisively during the 2025-2026 window will capture the majority of long-term value.

Why Early Adopters Win Disproportionately

Let's be precise about the mechanisms that create early-mover advantages:

1. Learning Curve Advantages

Early adopters get to:

  • Understand channel mechanics before competition
  • Test and optimize while costs are low
  • Build institutional knowledge and expertise
  • Develop best practices that become industry standard

Example: Brands that mastered mobile commerce in 2011-2012 understood mobile consumer psychology before their competitors even had mobile sites. This knowledge compounded over years.

2. Cost Arbitrage

New channels start cheap and get expensive as they mature:

  • Mobile apps 2011: User acquisition <€1
  • Mobile apps 2016: User acquisition €5-15
  • Social commerce 2019: Influencer posts €100-500
  • Social commerce 2023: Influencer posts €1,000-5,000+

Early adopters benefit from years of low-cost customer acquisition before the channel gets competitive.

3. Algorithm and Platform Favoritism

New platforms actively promote early adopters to demonstrate success:

  • Instagram featured early shoppable post brands
  • TikTok promoted early commerce creators
  • App stores featured early mobile commerce apps

AI platforms (ChatGPT, Perplexity, etc.) are currently actively seeking merchant partnerships. Early movers get preferential treatment and visibility.

4. Data Accumulation

Channel-specific data becomes competitive advantage:

  • Understanding what drives conversions in the new channel
  • Building models optimized for channel behavior
  • Accumulating customer preferences and patterns
  • Refining messaging and positioning

Years of channel-specific data creates moats that are expensive for competitors to replicate.

5. Customer Relationship Ownership

Channels create new ways to "own" customer relationships:

  • Mobile created app-based relationships
  • Social created community and influencer relationships
  • AI creates conversational relationships

Early adopters establish these relationships before competition, creating switching costs and loyalty.

The Specific Opportunity in Agentic Commerce

Let's apply these principles specifically to AI shopping:

Current State (What Early Adopters Get Now):

  1. Traffic Arbitrage

    • Growing AI traffic channel with limited competition
    • No bidding wars for AI visibility yet
    • Organic discovery through AI recommendations costs €0 per click
  2. Platform Partnerships

  3. Learning Advantages

    • Understanding AI shopping behavior while competition is limited
    • Building conversational commerce expertise
    • Establishing best practices for the industry
  4. Customer Preference Formation

    • AI agents develop "preferred brands" based on early interactions
    • First successful recommendations create repeat patterns
    • Switching costs emerge as relationships establish

The Investment Math

Let's run actual scenarios to show the difference early timing makes:

Early Adopter Scenario (2025-2026):

  • Year 1 (2025):

    • Investment: €20,000 (platform-based conversational UI infrastructure)
    • AI-sourced traffic: Growing channel, limited competition
    • Additional customer acquisition through AI recommendations
    • Data accumulation and learning
    • Platform partnerships established
  • Year 2 (2026):

    • Ongoing investment: €2,000/month (€24,000 annually)
    • Compounding benefits from Year 1 learning
    • Established position as AI channel matures
    • Customer relationships formed
  • Years 3-5 (2027-2029):

    • Maintenance costs while competitors pay entry premiums
    • Entrenched market position
    • Data advantages compound
    • Cost per acquisition remains low from early positioning

Late Adopter Scenario (2027):

  • Year 1 (2027):
    • Investment: €50,000 (higher due to competitive complexity)
    • AI-sourced traffic: Competing for share
    • Established competition with superior experience
    • No data advantage, no early relationships, higher costs
    • Playing catch-up in mature channel

The Gap: Early adopter establishes position while costs are low and competition is limited. Late adopter pays premium prices for commodity position in mature channel.

The Specific Actions That Create Advantage

Being an "early adopter" isn't just about timing—it's about specific actions:

1. Establish Conversational Infrastructure

  • Deploy conversational UI on your site
  • Make products conversationally discoverable
  • Implement semantic search and context engines
  • Build agent-to-agent protocol compatibility

2. Partner with AI Platforms

  • Join merchant programs (Perplexity, etc.)
  • Establish direct relationships with OpenAI, Anthropic
  • Participate in protocol development (ACP, MCP)
  • Influence how your category is represented

3. Optimize Product Data for AI Discovery

  • Enrich catalogue with contextual information
  • Structure data for conversational access
  • Implement real-time inventory and pricing feeds
  • Create use-case and benefit descriptions

4. Accumulate AI Shopping Data

  • Track what questions drive conversions
  • Understand how AI shoppers behave differently
  • Build models for AI-driven recommendations
  • Refine based on successful outcomes

5. Build Brand Positioning

  • Establish conversational brand voice
  • Create AI shopping case studies
  • Share learnings with industry (thought leadership)
  • Become known as AI shopping pioneer in your vertical

The Specific Risks of Waiting

Let's be direct about what happens if you wait:

Visibility Risk: AI agents develop "preferred brands" in each category based on:

  • Quality of conversational data provided
  • Historical reliability and recommendation success
  • Platform partnerships and integration depth

If competitors establish these relationships first, displacing them is exponentially harder than establishing them initially.

Data Risk: Conversational shopping generates unique data about:

  • What customers actually need (not just what they search for)
  • How they make purchase decisions
  • What information drives confidence
  • Which product combinations make sense

Competitors accumulating this data while you wait creates advantages that compound over time.

Cost Risk: Just like mobile user acquisition, AI visibility costs will increase dramatically:

  • Currently: Organic discovery, platform partnerships, infrastructure cost only
  • Future: Paid placements, commission structures, competitive bidding

Early movers benefit from years of low-cost customer acquisition.

Relationship Risk: Customer relationships established through AI shopping have switching costs:

  • Preferred brands in AI agent memory
  • Purchase history and preferences
  • Established trust and reliability

Customers who discover your competitors through AI shopping won't discover you later—they'll already have established relationships.

Why This Shift Is Faster Than Previous Ones

One crucial difference: agentic commerce is accelerating faster than mobile or social did.

Mobile commerce took 5-7 years to hit mainstream. Social commerce took 3-5 years. AI shopping is on track for 2-3 years because:

  1. Infrastructure Already Exists

    • Payment systems mature
    • Ecommerce backends established
    • Integration patterns known
    • Not building from scratch
  2. Consumer AI Adoption

    • ChatGPT reached 100M users in 2 months (fastest ever)
    • AI tools already habit-forming
    • No learning curve for consumers
    • Immediate utility and adoption
  3. Platform Investment

    • OpenAI, Google, Amazon, Perplexity all racing
    • Billions in funding accelerating development
    • Multiple platforms competing = faster evolution
    • Not dependent on single platform timeline
  4. Measurable Results

    • Traffic growth proves viability
    • Clear ROI metrics visible immediately
    • No ambiguity about channel effectiveness
    • Reduces hesitation to invest

Translation: The window for early-mover advantage is shorter. Brands have maybe 18-24 months to establish position before the channel matures. In mobile, you had 5+ years. Here, you have two.

The Uncomfortable Comparison

Let's draw the parallel explicitly:

If you're reading this in 2025 and thinking "I'll wait and see how AI shopping plays out"...

That's equivalent to:

  • 2011: "I'll wait and see if mobile shopping becomes real"
  • 2019: "I'll wait and see if social commerce works"
  • 1999: "I'll wait and see if this internet thing matters"

In every case, waiting was the expensive choice. Brands that moved during the uncertainty captured disproportionate value. Those that waited for proof paid premium prices for commodity positions.

The Strategic Imperative

History is remarkably clear on this: platform shifts create winner-takes-most outcomes for early movers.

The brands that will dominate ecommerce in 2030 are those that establish strong positions in AI shopping in 2025-2026. Not because AI shopping will be the only channel, but because:

  1. It will become a primary channel (like mobile is now)
  2. Early positioning compounds over years
  3. Established winners are expensive to displace
  4. Channel-specific advantages create moats

This isn't speculation—it's pattern recognition from every previous platform shift.

The Decision Point

Every ecommerce leader faces this decision right now:

Option A: Wait for Proof

  • See how AI shopping develops
  • Let others validate the channel
  • Invest when it's "proven"
  • Face mature competition and premium costs
  • Miss the early-mover advantage window

Option B: Move Decisively

  • Invest in conversational infrastructure now
  • Establish platform partnerships early
  • Accumulate data and learnings while competition is limited
  • Capture low-cost customer acquisition
  • Position for long-term advantage

The Pattern Says: Option A feels safer but is more expensive. Option B feels riskier but creates disproportionate returns.

The Bottom Line

We're in the Phase 2 window of the next major ecommerce platform shift. AI shopping is proven (explosive traffic growth documented by Adobe), growing exponentially (doubling every two months), and not yet competitive (most brands aren't optimized).

This is the window that creates fortunes.

Every previous platform shift followed this pattern:

  • Skeptics waited for proof
  • Early movers captured disproportionate value
  • Late adopters paid premium prices for commodity positions
  • Winners were determined by timing as much as execution

The brands that recognize we're in that window right now—and act accordingly—will define the next decade of ecommerce.

The brands that wait for certainty will spend that decade catching up.

History doesn't repeat, but it rhymes. The pattern is clear. The opportunity is now.

Choose accordingly.


Ready to capture early-mover advantage in AI shopping?

Book a demo to see how conversational UI infrastructure positions you for the platform shift happening right now.